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■S(Social)：Disclosure based on SASB Standard
| KPI | SASB Code | FY2021 | 2024 Target |
2030 Target |
|---|---|---|---|---|
| Number of data breaches | TC-SI-230a.1 | 0 | 0 | 0 |
| Monetary losses as a result of legal proceedings associated with user privacy | TC-SI-220a.3 | 0yen | 0yen | 0yen |
| Number of service disruptions | TC-SI-550a.1 | 5 (2020) |
3 | 2 |
| Total downtime (days) | TC-SI-550a.1 | 1.09 days (2020) |
0.73 day | 0.54 day |
| Percentage of employees that are located offshore | TC-SI-330a.1 | 15% | 20% | 25% |
| Percentage of managers that are non-Japanese | TC-SI-330a.3 | 11% | 11% | 13% |
| Percentage of managers that are women | TC-SI-330a.3 | 7% | 10% | 15% |
| Percentage of technical (engineering, etc.) staff that are women | TC-SI-330a.3 | 33% | 35% | 40% |
| Percentage of employees (excluding directors) that are women | TC-SI-330a.3 | 23% | 30% | 40% |
| Monetary losses resulting from legal proceedings associated with anti-competitive behavior regulations | TC-SI-520a.1 | 0 yen | 0 yen | 0 yen |
ESG Material Topics (S) Addressing challenges to ultra-elderly societies
■Making our ultra-elderly society a sustainable society
Working toward the Digital Transformation (DT) of Japan’s
ultra-elderly society to solve social problems and build a more
sustainable society.
※Click the links to view related press releases
- Number of Cloud Service Users：293,000
- Number of regions using Kanamic：1,384
- Kanamic Models / Case Studies：”Kashiwa model”, ”Asahikawa model”, “Tokyo Portal Site”
- Digitizing billing in the elderly care industry
- AI-powered Solutions
- IoT、ICT Solutions
- Compatibility with Long-term care Information System for Evidence (LIFE, aka “Science-based Elderly Care”)
- Development of standardized community-based health-data system for municipalities
April 2021: the long-awaited birth of the digital transformation in long-term care
In the 2021 revision of the long-term care law, a policy of promoting and rewarding the utilization of IT towards the following ends was adopted: "for strengthening the ability to respond to infectious diseases and disasters", "for promoting efforts to help care recipients live independently and prevent their condition from worsening", and for "addressing personnel shortages and revolutionizing the long-term care front lines". Along these lines, Kanamic is playing its part by striving to digitally transform the elderly care industry with our cloud service in order to solve the problems of our super-elderly society.
Helping clients streamline cumbersome billing operations / receipt issuance!
"Kanamic Easy Web Statements“ allows clients to issue and
transmit bills and receipts (created with the Kanamic Cloud
Service) completely over the internet. The "Kanamic Easy Mailing
Service“ is a BPO service that helps clients (1) print, (2)
enclose / seal, and (3) mail bills/receipts.
These services allow elderly care service providers to greatly
reduce labor costs and man-hours associated with issuing
bills/receipts, to go paperless, and to reduce the burden on
elderly care workers on the caregiving front lines.
Data Security
In the healthcare and long-term care industries, personal
information being leaked or lost carries not only the risk of
damage claims, but there is also the risk of causing serious
reputational damage to care providers (Kanamic’s customers) and
physical injury to long-term care recipients. In light of this
risk, Kanamic has established internal rules regarding
unauthorized access to personal information, prevention of data
leakage, prevention of data loss, and prevention of damage to
personal information.
Going forward, Kanamic aims to obtain System and Organization
Controls (SOC) reports, which are evaluations by external
organizations, auditing the appropriateness and effectiveness of
various internal controls.
Furthermore, Kanamic is committed to protecting personal
information as follows:
Privacy Mark
Kanamic has acquired the privacy mark and strives to protect personal information.
Use of information for secondary purposes
We specify the purpose of use of personal information and we only use information for other purposes if the customer is notified in advance and consent is obtained.
Addressing Complaints
It is our policy to respond appropriately and promptly to complaints and inquiries regarding our handling of personal information; and we have internal procedures for handling such complaints.
| FY2021 (Actual) | 2024 Target | |
|---|---|---|
| Total amount of monetary loss as a result of legal proceedings associated with user privacy | 0 Yen | 0 Yen |
| Number of law enforcement requests for user information | 0 | 0 |
| Number of users whose information was requested | 0 | 0 |
| Percentage of such request resulting in disclosure | - | - |
| List of countries where core services are subject to government monitoring | Japan Only | Japan Only |
Managing Systemic Risk from Technology Disruptions
Service disruptions of systems used in healthcare / elderly care
can have a very negative impact on customers. We have business
continuity plans (BCP) in place to minimize risk including
unexpected service interruptions. We have set a goal of halving
service interruptions by 2030.
In the future, we aim to obtain SOC reports, which are
evaluations by external organizations assessing the
appropriateness and effectiveness of various internal controls.
| 2020 (Actual) | 2030 Target | |
|---|---|---|
| Total downtime (days) | 1.09 Days | 0.54 Day |
| Number of service disruptions | 5.0 | 2.0 |
| System Availability Ratio | 99.7% | 99.85% |
Recruiting & Managing a Global, Diverse Workforce
Kanamic is a place where people of different ethnicities and
genders, possessing different skills and sensibilities come
together, create synergies, and work with a unified purpose
while respecting one another.
Kanamic, in bringing together such a diverse cast, seeks to
spark innovation in the healthcare industry.
Kanamic Network will always provide employees with equal
opportunities to play an active role.
Percentage of managers
（Including directors）that are women
FY2024
2030 Target
Percentage of technical
(engineering, etc.) staff that are women
FY2024
2030 Target
Percentage of employees
(excluding directors) that are women
FY2024
2030 Target
Percentage of managers
(including directors) that are non-Japanese
FY2024
2030 Target
Percentage of employees
that are based overseas
FY2024
2030 Target
Percentage of employees
based domestically
FY2024
2030 Target